We accept mailed returns of defective and non-defective new products, and customers may also request an exchange.
Eligibility and 30-day request period
Ask for review within 30 calendar days after delivery. We consider damage, defects, missing parts, an incorrect shipment, and a material difference from the listing. A change of mind, preference, or selection error may also qualify when the non-defective item is new, unused, and remains in its original condition. Rights that cannot be excluded by applicable law remain available.
Request approval before mailing
Email bartinlocatelli@gmail.com with the order number, checkout email, and reason. Add photos or video for a product problem and retain packaging and related components. Do not send the item until approval; after approval we confirm the accurate return address and instructions. The correspondence address shown on Contact Us is not automatically a return warehouse.
Prepaid label and fees
Returns are made by mail. A free prepaid return label is included in the original package. Once the request is approved, use that enclosed label with the confirmed directions, without paying its return-postage cost. If it is missing or lost, contact us for help. No restocking fee is charged.
Exchange or refund
An exchange depends on approval and available inventory. Following refund approval, we process and initiate the amount to the original payment method within 10 days. A bank, card issuer, or payment provider may need more time to post it.