These answers cover common questions about skincare orders and store support.
What can I shop here?
The catalog includes cleansers, toners, serums and treatments, eye care, moisturizers, sunscreens, exfoliants, body care, and skincare bundles. Each product page shows the current formula details and available choices.
How long does shipping take?
Processing after successful payment authorization is normally about 1–2 business days. Estimated transit after dispatch is another 4–6 business days.
Are defective and non-defective returns accepted?
Yes. Request review within 30 calendar days after delivery. A non-defective item must be new, unused, and in original condition; problem merchandise can be reviewed with supporting evidence. Read the Refund Policy before mailing anything.
Can I exchange an item?
Yes. Exchange requests are accepted, with completion based on approval and replacement inventory.
Will I pay return postage or a restocking fee?
The parcel includes a free prepaid return label for an approved mailed return, and no restocking fee applies.
When is an approved refund started?
We process and initiate it to the original payment method within 10 days; the financial provider may post it later.
How do payment and tracking work?
Use the methods displayed by checkout. Tracking is sent when the carrier provides it.
Where can I request help?
Open Contact Us for assistance, or review the Privacy Policy for data and cookie choices.